Frequently Asked Questions
What areas do you serve?
We service the Fergus, Elora, Arthur, Alma, Inverhaugh, Belwood areas at this time.
Are you insured?
Yes! We are in good standing with the WSIB and carry our own liability insurance.
Do you offer different service levels to suit all budgets?
We do our best to work within all budgets to get you the services you require.
Will I need to provide my own cleaning supplies and tools?
No! We will bring everything we need to make your space sparkle!
Will someone need to visit my house before I receive a quote?
It’s not always necessary to schedule an in-home consultation for every quote. There are times we may request an in-person visit to further align on your home & priorities.
Do I need to do anything ahead of my appointment time?
Where possible, we do our best to tidy any surfaces during your appointment. However, it is recommended that a quick tidy be done before our team arrives so we can use every appointment minute giving you that sparkling clean we strive for.
Do I need to be home for my cleaning or organization appointment?
You are welcome to be home for your appointment, but it is not necessary.
What if I need to cancel my appointment?
Please call 519-304-1148 as soon as possible. We understand that life happens, and ask for as much notice as possible. A cancellation fee may be applied in the event of recurring, last-minute cancellations(50% of scheduled cleaning fee).
What if my appointment falls on a holiday?
We will contact you a few weeks out from your appointment, to arrange a suitable time to reschedule that works best for you.
Will the same team attend my recurring appointments?
You will usually see the same faces at your appointment as we will develop routines to move efficiently through your house the more we visit. Sometimes, circumstances arise that call for us to change the schedule for the day around a bit and so you might see a new face occasionally. You can be sure, however, that you will receive the same top service from all of our team members.
Do I need a deep clean?
For a first time clean, it is recommended that our team give your space a deep clean. This appointment time is generally longer than any appointments going forward so we can ensure we have enough time dedicated to making your space shine and allowing all future appointments to be “maintenance” level appointments - as in, your space will only need a quick refresh.
We recognize that a deep clean may not be the best option for all of our clients. Our most important goal is to give you back your time while staying within your budget. When you book with us, we will discuss all options we can provide to get your space to the level you are looking for.
How often should I have my house cleaned?
There is no perfect answer for this question as everyone's specific needs vary. It is important to consider how many people you have living in your home, how busy you are and whether you have pets when deciding how often you would like to have us through your home.
I’m ready to have my wishes granted! How do I book an appointment?
We are so excited to be able to give you back your time! Please click here so we can better gauge your needs and preferences through our client intake form.
What methods of payment do you accept?
Invoices are sent via email after your service. Payment can be made easily through a link in the invoice using your online banking or via email money transfer. Please let us know if you have any questions about alternate payment methods.